{"id":6858,"date":"2025-11-05T12:31:14","date_gmt":"2025-11-05T11:31:14","guid":{"rendered":"https:\/\/selectcourier.com\/en\/?page_id=6858"},"modified":"2025-11-05T13:23:22","modified_gmt":"2025-11-05T12:23:22","slug":"business-case-vanderven-oriental-art","status":"publish","type":"page","link":"https:\/\/selectcourier.com\/en\/business-case-vanderven-oriental-art\/","title":{"rendered":"Business case: Vanderven Oriental Art"},"content":{"rendered":"\t\t
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Business case: Vanderven Oriental Art<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A valuable art shipment to a high-end client in Milan nearly went wrong <\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unique works of art require equally unique, specialised logistics. A single mistake can cause not only material damage, but also jeopardise the relationship with important, discerning clients.<\/p>

That\u2019s why Vanderven Oriental Art has trusted Select Courier for over a decade to handle its international and high-value shipments. The platform operates seamlessly in the background, while the team steps in instantly whenever something threatens to go wrong \u2014 as happened recently with a shipment to Milan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A global player in ancient Chinese art<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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From its base in \u2019s-Hertogenbosch, Vanderven Oriental Art operates worldwide in rare objects from Chinese art history. Every shipment requires care, discretion, and personal delivery.<\/p>

\u201cEach of our objects is precious and unique. We always want to know exactly where the package is, and we need to be certain it will be handed over at the door and signed for,\u201d says owner Floris van der Ven.<\/p>

Even documentation \u2014 such as certificates and catalogues \u2014 is sent only by courier, even within the Netherlands.<\/p>

\u201cThey\u2019re beautiful booklets \u2014 not something you just pop through the letterbox. We sell luxury goods, and that means the entire experience must be flawless,\u201d says Van der Ven.<\/p>

Clients expect personal service and discretion, so names of well-known recipients are intentionally omitted from shipping labels.<\/p>

\u201cThose can attract unwanted attention.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u201cTime is everything \u2014 that\u2019s where Select Courier\u2019s strength lies.\u201d<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Peace of mind with Select Courier<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The partnership began over ten years ago through a chance encounter with one of Select Courier\u2019s founders. Since then, the company has become Vanderven\u2019s trusted logistics partner \u2014 not only because of its advanced platform, but because of the people behind it.<\/p>

\u201cThe connection was immediate. You could tell straight away: this is someone who knows what they\u2019re doing,\u201d recalls Van der Ven.<\/p>

In day-to-day operations, he manages most shipments himself through the platform. With real-time Track & Trace, automatic documentation, and direct carrier integrations, every shipment is fully under control.<\/p>

\u201cNormally, you don\u2019t even need to speak to anyone \u2014 everything just works.\u201d<\/p>

Yet the true value shows when things get tense.<\/p>

\u201cWhen something goes wrong, you need a team that jumps on it immediately. Time is everything \u2014 that\u2019s the power of Select Courier,\u201d Van der Ven adds.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A valuable shipment to Milan<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A recent shipment demonstrated just how delicate art logistics can be. It involved an urgent delivery for a high-profile client in Milan \u2014 scheduled to depart on Monday and arrive before noon on Tuesday.<\/p>

Halfway through transit came the notification: \u201cBox damaged\u2026 returning to depot.\u201d<\/p>

That\u2019s the moment when everything is on the line.<\/p>

\u201cThat\u2019s when I see red. Reputation and relationships are at stake \u2014 these pieces are unique and irreplaceable. They carry deep emotional value for the client.\u201d<\/p>

The immediate question: Where is the box? Is it still with the driver, or already buried somewhere in a depot, unlabelled?<\/p>

\u201cOnce a package disappears deep into a depot, finding it again can be almost impossible,\u201d Van der Ven explains.<\/p>

Immediate escalation
<\/strong>\u201cWe called Select Courier right away. The person who answers the phone is crucial in situations like that. He stayed calm, asked the right questions, told me exactly what they were going to do and within what timeframe. He said: \u2018Leave it to us \u2014 we\u2019re on it, and we\u2019ll update you as soon as possible.\u2019\u201d<\/p>

Behind the scenes, the Select Courier team opened every line of communication \u2014 tracing, contacting the depot and driver, and ensuring the package wasn\u2019t re-labelled.<\/p>

\u201cThey were fully on top of it and kept me calm with clear updates. Those direct lines with carriers are worth gold. Without them, valuable time slips away \u2014 and you could easily lose the shipment altogether.\u201d<\/p>

The impact if things had gone wrong
<\/strong>In the end, the shipment was undamaged and delivered on time. To the recipient, the delivery appeared seamless \u2014 but behind the scenes, a potential incident had been prevented.<\/p>

\u201cBy acting fast, the problem was resolved before it escalated. The client never noticed a thing \u2014 exactly as it should be,\u201d says Van der Ven.<\/p>

But what if it hadn\u2019t been caught in time?<\/p>

\u201cIf the box had actually gone missing, like I\u2019ve seen happen before \u2014 a misplaced tick box, a delayed depot \u2014 you can lose much more than just the object. You lose trust.\u201d<\/p>

Such risks are invisible to the outside world, but very real for every shipment. That\u2019s why it matters who you call \u2014 and how fast they act.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u201cYou don\u2019t judge a partner by how things go when everything\u2019s fine, but by how they handle an issue. That\u2019s where Select Courier makes the difference.\u201d<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The value of partnership<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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By acting swiftly, Select Courier prevented an incident and protected Vanderven\u2019s reputation. For Van der Ven, that\u2019s the real value of a logistics partner.<\/p>

\u201cI\u2019d recommend Select Courier without hesitation \u2014 they\u2019d be my first call,\u201d he concludes.<\/p>

\u201cIt works. And if something ever starts to go wrong, I know exactly who to call.\u201d<\/strong><\/em><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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SCHEDULE A FREE DEMO <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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DISCOVER WHAT SELECT COURIER CAN DO FOR YOU<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Our shipping platform can be customised to meet your every need. From delivering your packages with increased speed and reliability to operating your business more efficiently. Schedule a demo to see how you can:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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