FAQ
FREQUENTLY ASKED QUESTIONS
Do you have questions? Find the answers to your questions in our FAQ. Is your question not listed? Our Customer Service is ready to assist you.
General
Select Courier’s shipping platform is a robust online service that simplifies and optimises your shipping processes by connecting you to a global network of carriers.
Our platform offers integrated tools for real-time tracking, automated shipping documentation, and supply chain optimisation, ensuring streamlined and efficient shipping.
Businesses of all sizes looking to manage their shipments efficiently, reduce costs, and improve delivery reliability can benefit from Select Courier.
Yes, creating an account on Select Courier’s platform is free, allowing you to explore its features without initial costs.
Select Courier handles parcels, pallets, documents, and cargo, offering flexible solutions for various shipping needs.
Yes, Select Courier supports integration with various ERP and business software to streamline your shipping operations.
Simply sign up on our website to create an account and access our comprehensive shipping tools.
Benefits include access to multiple carriers, cost savings, real-time tracking, simplified documentation, and dedicated support.
Yes, we provide extensive international shipping options through our global carrier network.
Select Courier optimises your supply chain with advanced tracking, multiple carrier options, and tools to manage shipments efficiently from a single platform.
Track & Trace
Track your shipments in real-time through your Select Courier account using the tracking number provided.
Tracking provides status updates, location, and estimated delivery times for your shipments.
Yes, you can opt for email notifications to stay informed about your shipment’s progress. You can also send notifications to recipients and other stakeholders.Â
Contact Select Courier customer service if tracking information is not updating to resolve the issue.
Yes, provide customers with tracking numbers so they can monitor their orders themselves or set up automates email notifications for trakcing.
Yes, Select Courier offers a mobile-friendly track & trace system for convenient shipment tracking on-the-go.
Tracking information is available from dispatch until delivery and is archived for future reference.
Yes, multiple shipments can be tracked simultaneously through your account.
Contact Select Courier customer service to initiate an investigation and claim process for lost shipments.
Estimated delivery times are based on real-time data and carrier performance, providing reliable arrival predictions.
Pick Up & Collection
Schedule pickups easily through our platform by selecting your preferred carrier and time.
Yes, same-day pickup options are available with select carriers for urgent shipments.
Select Courier offers pickup services globally, depending on carrier availability.
Yes, you can print shipping labels directly from your account after scheduling a pickup.
You can reschedule missed pickups through your account or by contacting our customer support.
Pickup charges vary by carrier and are included in your shipping quote.
Ensure your shipment is properly packaged and labelled, ready for the carrier at the scheduled time. For optimal efficiency, it is important that the shipment is personally handed over to the carrier.Â
Yes, you can track the status of your pickup through our platform and Customer Service.
Minimum shipment sizes depend on the carrier’s policies, detailed during the booking process.
Cancel or reschedule pickups through your account or by contacting customer support, subject to the carrier’s terms.
Shipping
We offer services like Express Delivery, Economy Delivery, Same-Day Delivery, Air Freight, Road Transport, and Sea Freight.
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Yes, we provide comprehensive international shipping options through our network of carriers.
Our (International) Direct Courier, Express Delivery and Air Freight services offer the fastest shipping options for urgent deliveries.
Economy Delivery and Sea Freight services provide cost-effective solutions for less time-sensitive shipments.
Select Courier assists with customs documentation and compliance to ensure smooth international shipping.
Tracking updates will provide information on delays, and customer service is available to assist with any issues.
Yes, but shipping hazardous materials requires compliance with specific regulations and carrier policies. Contact customer service for specific instructions and tips.
Shipping costs are calculated based on weight, size, destination, and service type during the booking process.
Shipping cut-off times vary by carrier and service type, detailed during the booking process.
Features
Select Courier provides a wide variety of features such as multi-carrier solutions, all-in shipping rates, real-time tracking, proof of delivery (POD), shipment insurance, API integration, smart shipping rules, and many more.
Real-time tracking offers updates on your shipment’s status and location from dispatch to delivery. Find both simplified and detailed tracking information in your account or on our Track & Trace page.Â
Proof of Delivery (POD) provides verifiable evidence of delivery, ensuring accountability and confirmation of receipt.
Yes, Select Courier’s platform includes automation features for order processing, shipping label generation, and tracking updates.
Yes, you can insure your shipments through Select Courier to protect against loss or damage during transit.
Select Courier provides an API for seamless integration with your existing systems, enabling automated shipping management.
Smart shipping rules allow you to set criteria for automatic carrier selection, service levels, and shipping options based on your business needs.
Yes, Select Courier offers customisable shipping options to meet your specific requirements, including carrier selection and delivery preferences.
Select Courier provides detailed reporting and analytics tools to track your shipping performance, costs, emissions, and trends.
Select Courier sends automated notifications for key shipment events, including dispatch, transit updates, and delivery confirmations.
Packaging
Follow carrier-specific packaging guidelines provided on our platform to ensure safe transit.
While we do not provide packaging materials, we offer best practices and guidelines for proper packaging.
Generate and print shipping labels from your account, ensuring they are securely attached to your packages.
Yes, but ensure you use appropriate packaging materials and clearly label the shipment as fragile.
Weight and size limits vary by carrier and service type, detailed during the booking process.
Contact Select Courier customer service to file a claim and seek resolution for damaged packages.
Use sturdy carton packaging, appropriate cushioning, and follow international shipping guidelines to ensure safe delivery.
Reusing boxes is acceptable if they are in good condition and meet carrier requirements.
Pack liquids in leak-proof containers, use absorbent materials, and comply with carrier regulations to prevent spills.
Use heavy-duty packaging materials and follow specific carrier guidelines for secure transport of oversized items.
Insurance & Claims
Yes, Select Courier provides shipment insurance to cover loss, damage, or theft during transit.
You can add insurance to your shipments during the booking process on the Select Courier platform.
Coverage includes protection against loss, damage, and theft, with terms and conditions specified during the insurance purchase.
File a claim through your Select Courier account by providing necessary documentation and details about the incident.
Required documentation includes proof of value, shipment details, and evidence of damage or loss, as outlined in the claims process.
Claim processing times vary, but Select Courier aims to resolve claims promptly, usually within a few weeks.
Coverage limits depend on the value of the goods and the terms of the insurance policy selected during booking.
Yes, Select Courier offers insurance options for both domestic and international shipments.
Contact Select Courier customer service immediately to report the loss and initiate the claims process.
No, insurance is optional, but it is recommended for valuable or fragile shipments to ensure protection during transit.
Payment
Payments can be made securely through our platform using credit cards or invoicing options.
No, Select Courier offers transparent pricing with no hidden fees. Costs are based on the services you choose.
Yes, invoices are available for all shipments, providing clear documentation for your records.
Yes, we provide competitive rates and volume discounts for businesses with significant shipping needs.
We accept various payment methods including credit cards, bank transfers, and online payment gateways.
Yes, you can set up automated payments to streamline your billing process.
Yes, integrating your transport contracts with our platform is free and offers greater flexibility.
Your payment history can be accessed through your account dashboard, providing a comprehensive overview of all transactions.
Yes, our platform supports multiple currencies for international transactions.
Yes, additional services such as shipment insurance can be added and paid for through our platform.
Integrations & Modules
Select Courier supports integrations with various ERP and business software, including AFAS, BigCommerce, eBay, Bol.com, Exact Online, Magento, Magento2, Shopify, WooCommerce, and many more.
Integrate your software using Select Courier’s API or pre-built connectors. Our support team is available to assist with the setup process.
Yes, you can integrate your own transport contracts with Select Courier’s platform, providing flexibility and control over your logistics processes.
Integration offers real-time tracking, automated order processing, improved data accuracy, and optimised shipping operations, reducing manual errors and saving time. Manage all shipping from one platform.
Select Courier can be integrated with marketplaces like Amazon, Bol.com, eBay, and Marktplaats, streamlining your sales and shipping processes.
Yes, Select Courier offers custom integration solutions through its API, tailored to your specific business requirements.
Select Courier offers various modules including smart features such as Track & Trace, Proof of Delivery (POD), shipment insurance, API integration, smart shipping rules, and many more catering to diverse business needs. Sign up to our free shipping platform or choose either one of our additional modules Connect or Connect+. You can also request custom-made integrations. Feel free to contact us for more information.
Yes, Select Courier allows you to manage all your shipping contracts in one centralized platform, ensuring efficient logistics management.
Yes, Select Courier provides an API for custom integrations, allowing you to tailor the platform to your specific business requirements.
Yes, with the Proof of Delivery (POD) feature, you receive clear, verifiable evidence of delivery for all your shipments. This ensures you have reliable documentation and confirmation that your packages have arrived at their intended destinations, enhancing both accountability and trust in your delivery process.
SCHEDULE A FREE DEMO
DISCOVER WHAT SELECT COURIER CAN DO FOR YOU
Our shipping platform can be customised to meet your every need. From delivering your packages with increased speed and reliability to operating your business more efficiently. Schedule a demo to see how you can:
- Ship all your deliveries within just a few clicks.
- Manage your entire logistics process in one place.
- Seamlessly integrate with your current software.
- Access analytics and reports for better decision-making
SCHEDULE A FREE DEMO
DISCOVER WHAT SELECT COURIER CAN DO FOR YOU
Our shipping platform can be customised to meet your every need. From delivering your packages with increased speed and reliability to operating your business more efficiently. Schedule a demo to see how you can:
- Ship all your deliveries within just a few clicks.
- Manage your entire logistics process in one place.
- Seamlessly integrate with your current software.
- Access analytics and reports for better decision-making
