Business case: P&T Charters
An urgent international express shipment? How P&T Charters got 150 kg to Bermuda in just four days
During an international sailing expedition, P&T Charters faced an unexpected logistical challenge: a 150-kilogram stay needed to be urgently shipped from the Netherlands to the Caribbean.
This was no standard shipment — there was zero margin for error or delay. The vessel had to keep moving.
Where others hit a dead end, Select Courier provided multiple solutions within a single day. Through swift coordination, personal communication, and complete handling from door pickup to customs clearance, a large and heavy express shipment made its way from Urk to Bermuda in just four days.
International shipment under time pressure
P&T Charters organises international sailing expeditions, including sail training and youth voyages. Their tall ship spends months at sea — this time sailing from Germany to the Caribbean and back.
When the vessel arrived in Bermuda during a multi-week expedition, the crew discovered that a vital component — a stay weighing around 150 kg — had to be replaced urgently. Without it, the ship couldn’t safely make the next ocean crossing. The vessel had only just docked, but the next leg of the journey was scheduled in six days’ time. The clock was ticking, and the team needed to find a way to get the heavy part from the Netherlands to Bermuda as fast as possible.
“As always in the maritime world, you only discover it a little too late — and then every minute counts. It needs to be arranged immediately, preferably yesterday already.”
Urgency at sea, silence on shore
The first step seemed obvious: contact several carriers and shipping platforms. But it quickly became clear that speed was anything but guaranteed — the sense of urgency simply wasn’t shared.
Office Manager Nathalie recalls: “Quotes took days to arrive, communication was slow and impersonal. Some didn’t respond at all. Most required a full company account before any real contact was possible. But I was dealing with a 150-kilo technical part that needed to cross the world as soon as possible. There’s no time to look for login details and wait for someone to eventually call back.”
“It actually took five days before I even received a quote from one company. And with others, I first had to register and then just hope someone would get in touch.”
Two quotes and a plan within 24 hours
That evening, Nathalie decided to give it another try via Google.
“I thought, there must be another way — and that’s how I found Select Courier. Where others caused frustration, this immediately felt different. No lengthy procedures — I simply filled out the contact form and explained the situation.”
The next morning, she received a call from a friendly and knowledgeable Select Courier representative who immediately took action.
The shipping process: everything just clicked
Nathalie continues:
“Select Courier moved incredibly fast. Right after our first call, they checked which shipping options could meet the required deadline. Just a few hours later, I received a proposal — two clear quotes from different carriers.”
She quickly chose DHL Express for its shorter transit time.
“From there, Select Courier took care of everything: support with the shipping platform, collection from Urk, correct documentation, and real-time Track & Trace updates.”
For Nathalie, it felt like a weight had been lifted off her shoulders.
“From the moment the package was picked up, I immediately felt I could let go. Everything was taken care of — and that’s incredibly valuable in our industry.”
“What I really appreciate about Select Courier is how personal it all felt. No waiting times, no robots — just a real person who listens, thinks along, and gets things done. Before I knew it, I had the options and personal advice in my inbox. The platform itself? Super clear. I received all documents neatly prepared and could follow everything.”
Communication remained smooth and fast throughout. After a quick call about a last-minute change, the package didn’t even need to go to a depot — it was collected straight from the owner’s home address.
International shipping with true expertise
Nathalie explains how valuable it is to have a partner with experience in globally operating sectors:
“In shipping, you need reliability — not just speed, but also clarity and preparation. Everything must be spot-on, or you risk getting stuck, literally. You’re dealing with tight schedules, international ports, customs, and agents. When you have to send a part halfway across the world, you don’t want to fill out endless forms and wait. You want someone who simply takes it off your hands.”
That’s why Select Courier’s meticulous approach meant so much to P&T Charters. All documentation and customs formalities were handled — from shipping labels to the paperwork required for clearance upon arrival.
Through the live Track & Trace portal, Nathalie could follow the shipment’s journey closely — from Schiphol via Ohio to final delivery.
“It was a huge relief to be able to monitor the shipment’s progress at any time. Our harbourmaster in Bermuda also received the documents on time, so customs clearance went smoothly. That saved so much stress. For me, it was a real breath of fresh air — everything was handled properly without me having to chase anyone.”
“No hassle, no guesswork — they took charge and gave us peace of mind. Select Courier understood exactly what was at stake and delivered on every promise.”
Delivered on time, sailing on schedule
Thanks to Select Courier’s fast action, the shipment arrived within days — just in time for departure. The stay was replaced, and the vessel set sail right on schedule.
“When the pressure was on, the people on the phone reassured me: ‘Don’t worry, we’ll handle it’ — and they did. Exactly as promised,” Nathalie says.
“The next day, I got a high five from all three owners — that says it all.”
Since then, Nathalie knows exactly who to call for urgent shipments.
“I’ve already started recommending them to other vessels. Because when it really matters, you need a partner with direct connections, quick thinking, and a hands-on approach.”
SCHEDULE A FREE DEMO
DISCOVER WHAT SELECT COURIER CAN DO FOR YOU
Our shipping platform can be customised to meet your every need. From delivering your packages with increased speed and reliability to operating your business more efficiently. Schedule a demo to see how you can:
- Ship all your deliveries within just a few clicks.
- Manage your entire logistics process in one place.
- Seamlessly integrate with your current software.
- Access analytics and reports for better decision-making
SCHEDULE A FREE DEMO
DISCOVER WHAT SELECT COURIER CAN DO FOR YOU
Our shipping platform can be customised to meet your every need. From delivering your packages with increased speed and reliability to operating your business more efficiently. Schedule a demo to see how you can:
- Ship all your deliveries within just a few clicks.
- Manage your entire logistics process in one place.
- Seamlessly integrate with your current software.
- Access analytics and reports for better decision-making
