Business case: Visum International
Urgent international document shipment? Visum International solves it with just one phone call
For Visum International, a specialist in visas, legalisations and consular documentation, everything revolves around precision and timing. Their mission: ensuring that official documents are processed correctly, and arrive safely and punctually at their destination.
When it comes to urgent international document deliveries, they have relied on Select Courier for years — a partner that ensures peace of mind, reliability, and seamless service.
About Visum International
Visum International specialises in handling corporate visa applications, legalisations, and consular documentation. They guide companies step-by-step through complex international procedures, ensuring that all official paperwork is complete, correct, and delivered on time.
Their clients operate across various industries — from engineering and offshore to expat services and export — sectors where document handling can be both error-sensitive and time-critical.
Fast response through a user-friendly platform
The company makes regular use of the Select Courier platform, especially for urgent international document shipments where speed and reliability are key.
That’s exactly where the platform’s strength lies, according to Jan-Paul, co-owner of Visum International.
“I enter the shipments myself. I immediately get multiple options — with prices, delivery times and carriers. Then I simply choose whichever fits best at that moment.”
“It just needs to be taken care of — and it always is, without us having to chase anything up.”
Direct contact with carriers and personal service
Communication with Select Courier is mostly by phone.
“I always call them, because I like personal contact. You get an actual person on the line — no automated menu, no waiting queue. And if something comes up, they sort it out straight away. Even with complex international shipments, one call is all it takes.”
This personal contact proves especially valuable when sending to destinations where standard delivery isn’t available.
“In those cases, we call them and they’ll use their direct connections with carriers to find an alternative route. It always works.”
Within the Netherlands, Visum International uses a dedicated local courier — except for specific cases such as the Wadden Islands or the Zeeland islands.
“Those types of deliveries are extremely expensive. For those, we also use Select Courier’s platform. It saves both us and our clients time and money.”
Stalled shipment in Bali still delivered on time
Sometimes, a shipment isn’t just about distance — it’s about timing and decisiveness.
One such case involved an important document being sent to Bali. Everything seemed to go smoothly until the package got stuck at a DHL distribution centre on the island.
The recipient knew the document had arrived in Bali, but couldn’t collect it: it was stored in a restricted area inaccessible to private individuals.
“It actually still needed to be transported to another part of the island,” Jan-Paul explains. “We couldn’t do anything from our side, and the client needed the document before their flight the next day.”
One phone call to Select Courier was all it took.
“They immediately contacted the carrier and made sure the shipment could still be picked up. The next day, our client had the document in hand — and was delighted. You would never manage that with a direct carrier.”
According to Jan-Paul, this example perfectly captures what sets Select Courier apart:
“They think along with you, act immediately, and make sure it’s handled. Exactly what you need when things get critical.”
“That’s how we work ourselves — you pick up the phone, act quickly, and it’s sorted. It’s a great way to work.”
A partnership built on trust and shared values
The long-standing collaboration between Visum International and Select Courier is based on shared core values: reliability, speed, and customer focus.
“What we aim to deliver to our own clients — peace of mind, certainty, and efficiency — is exactly what we get from Select Courier,” says Jan-Paul. “I also like giving feedback, and Select Courier always acts on it.”
This partnership enables Visum International to offer their clients a smooth, worry-free service — with full confidence that every shipment will arrive exactly where it needs to be.
SCHEDULE A FREE DEMO
DISCOVER WHAT SELECT COURIER CAN DO FOR YOU
Our shipping platform can be customised to meet your every need. From delivering your packages with increased speed and reliability to operating your business more efficiently. Schedule a demo to see how you can:
- Ship all your deliveries within just a few clicks.
- Manage your entire logistics process in one place.
- Seamlessly integrate with your current software.
- Access analytics and reports for better decision-making
SCHEDULE A FREE DEMO
DISCOVER WHAT SELECT COURIER CAN DO FOR YOU
Our shipping platform can be customised to meet your every need. From delivering your packages with increased speed and reliability to operating your business more efficiently. Schedule a demo to see how you can:
- Ship all your deliveries within just a few clicks.
- Manage your entire logistics process in one place.
- Seamlessly integrate with your current software.
- Access analytics and reports for better decision-making
